Increase Response While Protecting Privacy

Touchblock is one of the most widely used tools in conducting surveys and capturing customer feedback.

Customer data and trend analysis are the catalysts for upgrading operations so that customers’ experiences can be improved and return visits are increased.

The easy-to-use Touchblock, which can be used by anyone, displays any data or questions that you have and lets your customer record their experience. The results are then easily forwarded to your data center anywhere.

Increase Survey Completion Rate

In our independent research, we have discovered that surveys done on location greatly increase user response over a person mail in a card or visiting a web site.

Touchblock is the only way to collect data on location that cannot be viewed by personnel at store level. When customers know that store personnel cannot view their comments, they answer more candidly about ways to improve their next experience.